Zendesk allows you to have complete visibility of all of the products and services that we support, giving you the ability to communicate issues effectively. Our customer portal has helped us to prove the amazing response levels we provide to our maintained clients.
Key Features
Have complete visibility of all of the products and services that we support.01/ Log a new support case against a product or network service, via Email, Help Centre or Phone.
02/ Login to our Help Centre to view tickets logged from your organisation, see each status and provide updates.
03/ Permissions based approach to logging and viewing tickets, useful for multi-site businesses.
04/ Help Centre which provides a knowledgebase of self-help articles and best practice guides.
05/ M12 implements strict SLA managament and escalation metrics on tickets, with regular internal service management reviews to ensure support remains at the highest standard.
06/ View historic maintenance support cases searchable by site, date, type or user.
01/
Log a new support case against a product or network service, via Email, Help Centre or Phone.
02/
Login to our Help Centre to view tickets logged from your organisation, see each status and provide updates.
03/
Permissions based approach to logging and viewing tickets, useful for multi-site businesses.
04/
Help Centre which provides a knowledgebase of self-help articles and best practice guides.
05/
M12 implements strict SLA managament and escalation metrics on tickets, with regular internal service management reviews to ensure support remains at the highest standard.
06/
View historic maintenance support cases searchable by site, date, type or user.
Why M12 Solutions?
Design. Implement. Support.We can advise, propose and help you purchase from our complete portfolio of telecoms products and services, no matter where you are based.
M12 Solutions provides a one-stop telecoms solution, guaranteed to save you money and provide you with a better level of service. As an M12 Solutions client you will enjoy a long term working relationship, a very prompt and attentive service level, with your needs always being considered as a priority.
We can advise, propose and help you purchase from our complete portfolio of telecoms products and services, no matter where you are based.
M12 Solutions provides a one-stop telecoms solution, guaranteed to save you money and provide you with a better level of service. As an M12 Solutions client you will enjoy a long term working relationship, a very prompt and attentive service level, with your needs always being considered as a priority.
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