The difficulty is in developing core requirements, a business case, collating technological requirements and constraints and identifying the functionality required by the wider organisation. How do you ensure that your project will be mitigated from risk of failure and stand the best chance of success?
Our consultancy service will enable your business to benefit from over 200 years combined experience and expertise that our consultants have to offer.
Our approach takes into account your specific day-to-day communications needs, focusing on the functions you need to get the job done as well as taking your future strategic needs into consideration.
We can provide insight into the capabilities and functionality of the technology available. Many of which you may not have thought of but could add value to the entire project.
Analyzing your business and its needs allows us to carry out many useful functions from determining feasibility to identifying areas of return of investment. We will work closely alongside you, your technical teams and business stakeholders to develop the ideal solution design and create a technology concept that will provide the optimum performance from your system within your parameters.
To find out more about the services we provide, see below:
The tasks we undertake to achieve this are:
Review the technologies you currently have in place including hardware, software and prevailing policies in operation.
Research the ways of working within your business through workshops and meetings.
Provide insight into the telecommunications functions and features that can be applied with considerable benefit.
Create a momentum and willingness for change in your organisation.
Develop a road map for change with underlying opportunities and benefits.
The tasks we undertake to achieve this are:
A detailed review of your mobile, landline, line rental, ISP and maintenance charges.
Build a company profile based on your company’s usage, behaviour and look at current practices as well as provide useful use guidelines.
Align the behaviour of your company with your spend in order to identify areas of opportunity, tactical quick-wins and medium term strategic actions.
Make recommendations to maximise cost reduction without increasing risk.
The tasks we undertake to achieve this are:
Research into the different roles and activities within your business to determine any potential roadblocks or issues.
Using workshops and interviews gain a deep understanding of the processes in place and how they could be improved with the use of enhanced communications technology.
Meeting with your IT operations team to understand their preferred way of working whilst capturing their restraints and requirements.
Translate business related requirements into technical functionality and capabilities together with the expected benefits and anticipated cost justification.
The tasks we undertake to achieve this are:
Analysis into your operational processes to identify opportunities for improved productivity and create associated tangible goals.
Provide insight into further areas that could be beneficial to add to the business case.
Assessment of the customer experience impact to determine the potential for increased customer satisfaction and loyalty.
Analysis of your mobile, landline, line rental, ISP and maintenance charges to explore possible monetary savings.
Provide budgetary guidelines for investment based upon the requirements.
Calculate a total cost of ownership model inclusive of maintenance and identified savings.
The tasks we undertake to achieve this are:
Create a short list of potential suppliers.
Create pre-qualifying questionnaires to confirm the effective short-listing of providers.
Create an appropriate request for proposal process inclusive of documentation, meetings and presentations as well as scoring methods.
Confirm the sector experience of the potential providers.
Field questions from potential suppliers, freeing you from additional work load.
Provide advice to assist you through the negotiation stages to maximise the value.
Keep documentation of findings and results and passing on feedback to unsuccessful candidates.
Use our inside to knowledge to benchmark your shortlist against pricing.
The tasks we will undertake to achieve his are:
Discuss the overall strategy for your operation.
With a fresh outlook on the business we will be able to offer you some quick wins straight away and throughout the process.
Analysis of your infrastructure to ensure it is fit for purpose and aligned with business processes.
A review of your costs and ensure they are in line with the industry.
Complete management of business communications with Teams, WhatsApp and Shared Inbox.
MoreA business phone system is a significant investment and if chosen well, will prove to be the cornerstone of your business’ communications for many years.
MoreM12 are able to offer you the best deal for you as well as serve you with great, proven support for years to come.
MoreConnectivity designed to make it easy for you to do what you need without the hassle.
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