M12 Solutions secures Gold

Hampshire based telecommunications specialist, M12 Solutions, has its Gold Partner status confirmed with Splicecom, the UK’s leading telecoms software business.

Gold status confirms it occupies the highest status amongst Splicecom resellers, the method Splicecom sells to business customers. However, M12 see this as just the last step before attaining the latest Platinum level in the coming months. Andrew Skipsey for M12 says “we have been with Splicecom for over 10 years and have a large client base with many call centres. Our future will be to provide more of our own Cloud based Splicecom which we call DBX because it is Dynamic and Bridges customer sites with the cloud to improve its eXchange of communications between its people, customers and suppliers in a more resilient and flexible way. This together with Splicecom’s new British developed Omni Channel Contact Centre Solution will both give us the enhanced status and allow us to serve our new and existing customers with the best technology and support available.

From Splicecom, Stuart Bell says “M12 Solutions are very worthy recipients of our Gold partner status. This will help give reassurance to M12’s new customers that they have the proven experience and high standards to install and support our comms software for years to come. We look forward to being part of M12’s plans to enhance their contact centre capability.”

M12 Solutions was founded in 2003 and provides a complete single source telecommunications service to all kinds of businesses, mainly in the south. M12 sets itself apart from others because it invested in becoming a direct Internet Service Provider so it can provide the complete telecoms cloud services customers now demand. They now support over 20,000 customer end-points and transceives almost 300 Terabytes of customer data per month through its London core with most content and traffic routing direct to the likes of Amazon, Google, Microsoft and The BBC via well-established peering arrangements.