ShoreTel Connect Contact Center is your All-In-One solution.
Have a multi-national call center that operates globally 24/7/365? ShoreTel Connect Contact Center is your best choice. With IP telephony, multi-modal communications tools, robust reporting features and application integration built right in, Connect Contact Center outshines the competition–and will make your team a star performer for your bottom line.
ShoreTel Connect includes many new features with capabilities that include:
– Personalized call handling and call routing for both office and mobile devices
– Advanced collaboration tools including instant messaging, audio and web conferencing, point-to-point video and desktop sharing
– Seamless feature integration and collaboration apps for smartphone, tablet and wearable devices
– Richly featured integrations with CRM systems including Salesforce®, Zendesk®, Microsoft Dynamics® CRM, Desk.comTM and NetSuite®. (See separate press release also issued today.)
– Many specialized apps like voicemail to text, emergency notification, integrated call recording, and enhanced paging.
Three Deployment Options:
ShoreTel Connect is unique. One common platform and user experience that ShoreTel delivers as a service or as a product that the customer can choose to deploy in one of three ways:
ShoreTel Connect ONSITE
ShoreTel Connect ONSITE is an end-to-end UC solution that customers own, maintain and control. It includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.
ShoreTel Connect CLOUD
ShoreTel Connect CLOUD is a fully hosted and managed end-to-end UCaaS solution. The platform includes IP PBX telephony services, ShoreTel desk phones, the ShoreTel Connect client app, mobility application, a collaboration suite, softphone functionality, browser-based administration portal, and more.
ShoreTel Connect HYBRID
ShoreTel Connect HYBRID enables onsite customers to have applications delivered via the cloud. Hybrid apps such as ShoreTel Fax and ShoreTel Scribe (voicemail transcription) are available now.
Click here to download the ShoreTel Connect Contact Center Brochure
